STORE POLICY
Customer Care
At Collectivo, we are passionate about providing exceptional customer service to all our valued customers! We understand that you may have questions or concerns before making a purchase, and we are here to help! That is why we offer a quick and reliable means of communication via email at info@collectivo.com.au. Our team of experts are dedicated to providing prompt and informative responses to all your inquiries, and we can't wait to assist you in any way possible! Customer service timings are 9am to 6pm (Brisbane, Australia Time).
So, please do not hesitate to reach out to us, and get started on making your shopping experience with Collectivo a fantastic one!
Privacy & Safety
At Collectivo, we place the utmost importance on the privacy and security of our valued customers. We understand that your personal information is sensitive and confidential, and we take great care to ensure that it is protected at all times. For this, we have implemented strict policies and procedures to safeguard your data and prevent any unauthorised access or disclosure.
One of the ways we protect your privacy is by never storing your payment details on our servers. This means that even in the unlikely event of a security breach, your financial information will remain safe and secure. Additionally, we never share your personal information with any third parties so you can rest assured that your data is always kept confidential.
We recognize that payment processing is a critical aspect of your experience with us, and we want to ensure that it is as seamless and secure as possible. To that end, we use only the most reliable third-party payment gateways to process your payments. These gateways are trusted by millions of users worldwide and are known for their robust security features and fraud prevention measures.
In conclusion, we want to assure you that your privacy and security are of the utmost importance to us, and we will continue to prioritize them in everything we do. You can trust us to keep your information safe and secure, and we look forward to serving you for years to come.
Returns, Refunds & Exchanges
To be eligible for a return, refund or exchange the items must be in their original condition with COLLECTIVO, tags, and bag still attached. Returns of damaged, soiled, washed, altered, or worn items (except for trying them on) may not be accepted and may result in the customer not receiving a refund.
Payment Methods
- Credit / Debit Cards
- AfterPay
- PAYPAL
- Offline Payments